Terms of service

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THE SHORT VERSION

Shipped from the UK: All UK orders are dispatched from our warehouse in Plymouth, United Kingdom.
Free shipping: Delivery is free on all UK orders.
No extra fees: No import duties, customs charges or hidden taxes. The price you see at checkout is the price you pay.
100-day free returns: Not happy? Return your shoes for any reason within 100 days. Returns are free. Do the return here
Cancel any time: You can cancel your order at any time before it is dispatched and get a full refund.

This summary is for convenience only. The full Terms of Service below apply.

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OVERVIEW

This website is operated by memery ApS, a company registered in Denmark and pays VAT in the UK:

Company details:
memery ApS
Mejlgade 44
8000 Aarhus C
Denmark
CVR: DK43341669
UK VAT no.: GB469857713
EORI no.: GB469857713000
Email: mette@memery.dk

Throughout the site, the terms "we", "us" and "our" refer to memery ApS. memery ApS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Nothing in these Terms affects your statutory rights as a consumer under the laws of the United Kingdom, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least 18 years old, or that you are using the site with the consent and involvement of a parent or guardian.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach of these Terms may result in termination of your access to the Service.

Discount codes can only be used on items that are not on SALE.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason.
You understand that your content (not including card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ORDERS AND CONTRACT

When you place an order, you will receive an email confirming that we have received it. This is not an acceptance of your order. A contract between you and memery ApS is formed when we send you an email confirming that your order has been dispatched.
We may decline an order, for example if a product is out of stock, if there is an error in the price or description, or if we suspect fraud. If we decline your order after payment, we will refund you in full.
We may limit or cancel quantities purchased per person, per household or per order, and may decline orders that appear to be placed by dealers, resellers or distributors.

SECTION 4 - PRICES AND PAYMENT

All prices shown to UK customers are in GBP and include UK VAT.
Delivery to UK addresses is free. There are no additional fees added at checkout.
Prices may change from time to time, but changes will not affect orders that have already been confirmed.

SECTION 5 - DELIVERY, DUTIES AND TAXES

All orders to the United Kingdom are dispatched from our warehouse in Plymouth, United Kingdom, and delivered free of charge.
Because your order is shipped within the UK, you will not pay any import duties, customs fees or additional taxes on delivery. The price you pay at checkout is the full price.
Estimated delivery times are shown at checkout and in our Shipping Policy. If your order has not arrived within 30 days of the order date, or any later date we have agreed with you, you may cancel the order and receive a full refund.

SECTION 6 - CANCELLATIONS AND 100-DAY FREE RETURNS

Cancelling an order
You can cancel your order at any time before it has been dispatched by contacting us at mette@memery.dk with your order number. We will refund you in full.
If your order has already been dispatched, you can still cancel it by returning the goods under our 100-day return policy below.

100-day free returns
You can return your goods for any reason within 100 days, starting from the day after you receive them.
Returns are free. We provide a prepaid return label, and you will not pay anything to send the goods back.
To start a return, contact us at mette@memery.dk with your order number or follow the instructions in our Returns Policy.
We will refund the full amount you paid within 14 days of receiving the goods back, using the same payment method you used for the purchase.
We may reduce your refund if the goods have been handled more than necessary to establish their nature, characteristics and functioning (for example, shoes worn outdoors).
This 100-day return policy includes and extends your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.

SECTION 7 - FAULTY GOODS AND YOUR STATUTORY RIGHTS

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.
If your goods are faulty, you are entitled to reject them and receive a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, and if that is not possible or not successful, a refund or price reduction.
These rights are in addition to our 100-day return policy and are not affected by anything in these Terms.

SECTION 8 - PRODUCT INFORMATION

Certain products may be available exclusively online and in limited quantities.
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen will display every colour accurately.
We reserve the right to discontinue any product at any time.

SECTION 9 - ACCURACY OF INFORMATION

We aim to keep the information on our site accurate and up to date. If we discover an error in the price or description of a product you have ordered, we will contact you and give you the option to continue with the order at the correct price or cancel it for a full refund.

SECTION 10 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

SECTION 11 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools and links to third-party websites that we do not monitor or control. We are not responsible for the content, accuracy or practices of third-party websites or tools. Please review the third party's terms and policies before using them.

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, reviews or other materials ("comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium. We are under no obligation to keep comments confidential, to pay compensation for them or to respond to them.
We may remove content that we determine is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that your comments will not violate any third-party rights and will not contain unlawful, abusive or obscene material or malicious code. You may not use a false email address or pretend to be someone else.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, available here: [INSERT LINK].

SECTION 14 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or national regulations, rules or laws; (d) to infringe upon our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We may terminate your use of the Service for violating any of the prohibited uses.

SECTION 15 - LIMITATION OF LIABILITY

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer.
We only supply products for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We do not guarantee that the website will always be available, uninterrupted or error-free.

SECTION 16 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.

SECTION 17 - TERMINATION

You may stop using our Services at any time. We may suspend or terminate your access to the Service if you materially breach these Terms. Termination does not affect any rights or obligations that arose before termination, including your statutory rights in relation to orders already placed.

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms and any policies posted by us on this site constitute the entire agreement between you and us regarding your use of the Service.

SECTION 19 - GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Denmark. If you are a consumer resident in the United Kingdom, you also benefit from any mandatory provisions of the law of the part of the UK where you live, and you may bring legal proceedings in the courts of that part of the UK.

SECTION 20 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. The version in force when you place your order will apply to that order. The most current version is always available on this page.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms should be sent to:

memery ApS
Mejlgade 44
8000 Aarhus C
Denmark
Email: mette@memery.dk